Orders & Returns

Terms and Conditions

All Haddon
Galleries products are sold subject to the terms and conditions set out below. By placing an order through
our site, you warrant that you are legally capable of entering into binding
contracts and that you are at least 18 years old.

1. Acceptance of Order

Your order
becomes a binding contract as soon as it has been accepted by Haddon Galleries,
subject to your rights of cancellation (please see section 5).

The product
you order will be made bespoke to you in accordance with the instructions and
specifications you have given us.

It is your
responsibility to check all the details and aspects of your order are correct
and that the goods are suitable for your requirements (including product
features, measurements, dimensions, delivery and access) when we send through
your order acknowledgement email.

After
placing an order, you will receive an e-mail from us acknowledging that we have
received your order. Please note that this does not mean that your order has
been accepted. Your order constitutes an offer to us to buy a Product. All
orders are subject to acceptance by us, and we will confirm such acceptance to
you by sending you an e-mail that confirms that we will despatch your order
(Dispatch Confirmation). The contract between us will only be formed when we
send you the Dispatch Confirmation.

We may
change our terms from time to time, terms only apply on the day you order your
goods. The Contract will relate only to those Products whose dispatch we have
confirmed in the Dispatch Confirmation.

All
descriptions, weight, size, materials, media, etc., are those of the original
artist and may not be relied upon as accurate, any such description shall not
form part of this agreement.

2. Liability

Because our products
are made/ordered specifically for your order, it is not possible to return it
if is not suitable.

If the
product you have received is damaged or we have made a mistakes with your order
we will of course repair or replace it as soon as possible.

Upon
delivery of your product, please check it very carefully and report any
problems immediately as we will not be held liable for visible defects
identified after 48 hours of delivery. If possible, please sign for any damaged
packaging with the delivery company when your item is delivered.

You
have a legal obligation to take reasonable care of the Products while they are
in your possession. If you fail to comply with this obligation, we may have a
right of action against you for compensation.

We cannot be
held liable for conditions of use or storage within the customer’s house after
delivery which may affect the product in any way.

3. Payment

Because each
product is bespoke, 100% of the cost of the goods is taken when your order is
placed.

International
customers will be responsible for you will be responsible for the payment of
any applicable import duties and taxes.

All orders
are totally refundable up to 48 hours after your order is placed.

Every effort
is made to ensure that prices are correct at the time of publication. If an
error has been made, we or you may cancel the order subject to the terms
indicated under section 5.

We reserve
the right to change prices without notice up until the time you have placed
your order.

4. Delivery

Each piece
of art bought from Haddon Galleries is made to your individual specifications.
This means that it can sometimes take up to 25 working days for your art to be
delivered, although we will always try to deliver sooner.

If your
product will not be delivered within 25 working days, a customer services
representative will contact you.

5. Cancellation

Standard and
bespoke art is made to your order and therefore personalised as recognised by
the Distance Selling Regulations.

If you need
to amend or cancel your order for standard or bespoke products, you have the
right to do so at any time up to 48 hours after you have placed your order. If
you amend your order in any way more than 48 hours after you placed it, we
reserve the right to charge you any costs we have incurred in relation to your
order.

Our bespoke
products cannot be returned after you have received them unless they are
confirmed as defective or damaged, in which case they will be taken away by the
delivery service and repaired or replaced at our discretion.

6. Returns

Although we
check every product before it is dispatched, there are rare occurrences of art
being damaged whilst in transit. If your item has been damaged whilst being
couriered, please contact us to organise to return the item. The piece will
need to be wrapped in as much of the original packaging as possible, placed
back into the external packaging and sealed before it is collected for return.
Our return period is 14 calendar days for orders placed online.

7. Access

It is your
responsibility to ensure that the product you have ordered will fit into your
home. It is very important that you carefully measure where the piece is going
to go and also whether we can get it to the location. Please be sure to check
these details in advance of placing your order.

8. Colour & Anomalies

Although we
are confident that our production process produces limited edition art that is
as closely matched to the original product as possible, goods may not appear
the same colour as shown on the website.

Within
acceptable limits, there may occur blemishes in our frames – such as small
knots – which can only be considered a naturally occurring phenomena and
therefore not considered defective in any way.

Contact Address and Company Details

Haddon Galleries
6-7 Victoria Parade

Torquay

Devon

TQ1 2BB

Managing Directors: Paul & Fiona Haddon

01803 213000

sales@haddongalleries.co.uk
Vat Number: 786478071